Overview
Our refund and returns policy lasts 28 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange, if you have told us within 14 days of purchase, you have another 14 days to return the goods.
Customers are responsible for return shipping costs, and we recommend using a tracked service for your return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Products such as sweets (joke range) and powder/slim type products
To complete your return, please contact us via the contact form on the website.
There are certain situations where only partial refunds are granted:
- Damaged box/packaging when opened.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we processed your refund, please allow 1-3 days after product has arrived back to us.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, usually 3-5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, you must wait 5 working days before funds are back in your account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via our contact form.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email via our contact form.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.